Select from the questions below

Topics
  • Payments
  • Delivery
  • Returns
  • Technical / Account
  • Contact us
Questions
  • What cards can I use to place an order?
  • Do you accept PayPal?
  • Is my payment information safe?
  • What currencies do you accept?
  • Why has my payment failed?
  • How much is UK delivery?
  • How much is European delivery?
  • I live in the US, what are my delivery options?
  • I have not received my order, what should I do?
  • Do you deliver to work addresses?
  • Do you deliver to BFPO?
  • My tracking shows as delivered, but I have not received my order?
  • My item has been returned to you as 'undelivered'
  • Which countries do you deliver to?
  • How long do I have to return an item?
  • How do I return an item?
  • Can I send my item back for an exchange?
  • How long does it take to process my return?
  • I have lost my returns form, can I still return my item?
  • I have received a faulty item
  • I have received the wrong product
  • I can't sign into my account?
  • I have not received a confirmation email
  • My payment has been declined, why?
  • I am not receiving your newsletters
  • I'm a blogger, how can I work with Public Desire?
  • I have a press / marketing enquiry
Answer
  • We accept all major credit and debit cards. We also accept payment via PayPal and Payments by Amazon.
  • Yes, we accept payment via PayPal.
  • Payment information is processed securely by accredited third parties such as PayPal, Amazon and Stripe. No payment information is transferred to or held by Public Desire Limited. All transactions take place via connections secured with the latest industry standard security protocols.
  • We accept payments in Pounds Sterling, US Dollars, Euros and Australian Dollars.
  • Your order will only be confirmed if the payment has been successfully processed. If you have entered incorrect card details, please try again and double check the information you are inputting. Please contact us if you would like assistance in placing your order.
  • Standard UK delivery is £2.99 for a 2/3 working day delivery to anywhere in the United Kingdom. Next Working Day delivery is £4.99 with a cut off time of 9pm. Saturday Guaranteed delivery is £7.99 for orders placed on Friday by 9pm.
  • Please refer to our delivery page which gives you all the different delivery charges for the different zones.
  • We have two options for US customers. Tracked delivery is £7.99 and takes 6-8 working days, and Express delivery which is £12.99 and delivered within 2 days using DHL.
  • You can check your tracking information in the email we have sent to you confirming your order has been shipped. If you cannot find your tracking details please email us on help@publicdesire.co.uk where our team will be happy to help.
  • Yes, we deliver to work addresses. When you are in checkout, please enter your work address in the Shipping Details section.
  • Yes, we deliver to BFPO addresses. When you are in checkout, please enter the appropriate address in the Shipping Details section.
  • If the tracking is showing as delivered but you have not received your order please in the first instance check with your neighbour. If you have still not received your order we will need to contact the courier on your behalf. Please email us on help@publicdesire.co.uk with your name, order number (if you have this) and address and we can then look into this for you.
  • Our couriers attempt to deliver twice before returning items back to us as undelivered. If your order has been returned to us, you need to contact us on help@publicdesire.co.uk
  • You can find the current list of countries we can deliver to on our delivery page
  • You can return your item within 28 days provided the product is in its original, unused condition.
  • Please follow the instructions displayed on our Returns page.
  • Unfortunately we are no longer able to offer exchanges. If you want an alternative item, we recommend returning your unwanted shoes to us and placing a new order.
  • Please allow 8 working days from receipt of your return for it to be processed.
  • If you do not have a returns form, you can include a note with your return. This must have your Full name, address, email address, order number and reason for return. If you do not include a cover note we will be unable to process your return until you contact us via email.
  • We are very sorry to hear about this, please can you send an email to our help team with your name, address, order number and a picture of your item and our team will be happy to assist you further. Our email is help@publicdesire.com
  • We are very sorry to hear about this, please can you send an email to our help team, with your name, address, order number and a picture of your item and our team will be happy to assist you further. Our email is help@publicdesire.com
  • If you are unable to access your account please check that you are using the correct email address and password to sign into your account. You can use the Forgotten password link to reset your password. If this does not help, please email us on help@publicdesire.co.uk
  • If you have not received a confirmation email, please check your spam/junk folder and add us to your safe senders list. If you still cannot find the email then email us on help@publicdesire.co.uk and we will resend this email to you.
  • When entering your card details, please ensure that you enter the correct details including the Billing address. If your card is still being declined it indicates your bank is rejecting the payment and if you contact them they will be able to lift any block on the transaction and allow you to process the payment and complete your order. If you need further assistance, please email us on help@publicdesire.co.uk including your name, email address and type of card that you are using to place the order and we will help to get this resolved for you.
  • If you have signed up to receive our Newsletters and have not received them, they may be going to your spam/junk folder. To correct this, please add mail@e-publicdesire.com to your address book or safe email list.
  • If you're a fashion blogger interested in working with us, please fill out the form here
  • Any press or marketing enquiries can be submitted using the form here

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