PLEASE NOTE: Any returns considered as damaged/ dirty or worn will not be accepted as these need to be in a resalable condition and will be returned. Returns not received within the return policy timeframe will also not be accepted. Please allow up to 10 working days for your return to be processed and an additional 5 working days for the refund to show in your account.
TikTok Live Shopping Orders
You must initiate a return on TikTok if you would like to return the item back. Returns cannot be accepted if this is not initiated on the TikTok Platform
YOU MAY RETURN ANY ITEM WITHIN 28 DAYS OF RECEIPT FOR A FULL REFUND PROVIDED THE ITEM IS IN ITS ORIGINAL, UNUSED CONDITION.
SADLY WE DON'T OFFER EXCHANGES AND THE ITEM CAN ONLY BE RETURNED FOR A REFUND.
How do I return my item?
- Generate your return label to stick onto the outside of your parcel with ZigZag:
THE COST OF THE RETURN LABEL IS AS FOLLOWS:
INPOST - £2.50
(PLEASE NOTE, YOU CAN ONLY RETUIRN ONE PARCEL PER LOCKER. YOU ARE ABLE TO BUNDLE UP TWO BOXES TOGETHER AND PLACING IN A SINGLE BAG. IF THERE ARE MULTIPLE ITEMS THEN YOU WILL HAVE TO GENERATE A SEPARATE RETURNS CODE USING THE SAME PORTAL).
ROYAL MAIL - £2.50
MAKE SURE ALL OLD LABELS ARE COVERED ON THE OUTSIDE OF YOUR PARCEL. PLEASE KEEP THE PROOF OF POSTAGE RECEIPT IN CASE YOUR PARCEL GETS LOST. YOUR REFUND WILL BE PROCESSED WITHIN 10 WORKING DAYS FROM RECEIPT AND WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD. YOU WILL RECIEVE AN EMAIL ONCE YOUR REFUND HAS BEEN PROCESSED.
You can certainly return your item for a refund if it is unworn and in the original packaging and within 28 days from delivery to you.
Sadly we only offer refunds for the item.
Please ensure you include the returns form included in the parcel or if you did not receive a returns form, a covering letter with your invoice or order number, and what you require on it.
Please note that you will need to pay the postage costs to return the item back as we do not offer free International returns.Then send the item to this address:
40 Invar Road
Please allow up to 10 working days for your return to be processed and an additional 5 working days for the refund to show in your account.